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TOOL REPAIR MADE EASY

Log a repair online within minutes

When you buy a Hilti tool, you get more than just a tool. You also get the super-fast Hilti tool repair service.

We take care of collecting your Hilti tool at your office, on the jobsite or in Hilti stores, and return to you onsite as well.

Each Hilti tool is registered: no proof of purchase to be provided.

Super-fast. Pleasantly predictable.

Incredibly simple.

Contact us by phone or via our website, we take care of the rest.

Request your repair online Download the Terms and Conditions Download the Hilti Repair Cost Limit document

Making tool repair easier for you

24/7 Online Repair Booking

For ultimate convenience, you can book repairs outside of working hours via the online portal. This includes arranging pickup and delivery.

Repair Pickup

Experience a faster and easier repair process with our repair pick-up service. Simply schedule a pickup for as early as the next business day from your office or warehouse location.

Tool Replacement

Fleet customers who use our online portal for repairs can easily request a loan tool to arrive within 3 working days.

Repair Cost Limit

To help provide cost predictability, Hilti provides a Repair Cost Limit of purchased tools between 30-40% of the cost of a new tool. 

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Tracking repairs online just got easier

Our new digital repair tracker provides real-time updates throughout the process of your repair. This increased visibility helps ensure you stay informed about the status and location of your tool(s) from arrival at the Tool Service Center to repair completion.
Start a repair request online

LIFETIME SERVICES

Service, repairs and warranties for Hilti tools

Our tools are built to last.

But even if a defect happens, we’ll take care of it, quickly and professionally – completely free of charge for up to 2 years from the date of purchase.

Even after those 2 years we limit the cost of repairs. Just to prove to you the quality of our products.

We also offer a lifetime manufacturer’s warranty against manufacturing defects.

No repair costs for up to 2 years from the date of purchase

We’ll pay for repair costs of your Hilti tool for up to 2 years from the date of purchase. We’ll pay for:

  • The cost of pick-up and return transport
  • Labor and repairs including replacement of all defective parts (including parts subject to wear and tear)
  • Servicing when indicated by the tool
  • A functional and safety check after the completion of every repair

Limits to the cost of repairs for maximum cost control

After the 2-year no cost period, we then limit the cost of any repair. This is capped to a fixed percentage of the cost of a new tool.

If the cost of the repair is lower than this percentage, then of course you’ll pay just the cost of the actual repair.

Once we’ve repaired your tool, we also offer another no cost repair period for 3 months.

Lifetime manufacturers warranty

We’ll repair or replace all tools free of charge, which are faulty or defective due to manufacturing faults – over the entire life of the product.

Circularity

At Hilti we care about our environment and the resources we use, and seek to drive circularity through “Reduce, Reuse & Recycle” principles.

Our tools are built to last and repaired to last longer.

We assess returned tools for donation for non-intensive use by humanitarian or educational causes, or to extract and rework components and reuse these in our professional repair centers, instead of using new spare parts.

Anything that cannot be reused is sent to be recycled with our global network of audited recycling partners: Up to 70% of tool weight is high quality metals which can be recycled for other uses.

NOT CERTIFIED TO ISO 17025

Please note that Hilti’s verification procedure is not accredited under ISO 17025 or any other certification standard, which is specifically designed for calibration laboratories. 

Please refer to your Internal Quality Policy to check whether calibration according to a standard such as ISO 17025 is required. 

If you have any questions, please just contact your local Hilti team.

Tool service FAQs

Requesting a tool repair on Hilti Online

Requesting a tool repair online is simple, fast and convenient – allowing you to track the status of your repair along the way.

  1. Log in to your Hilti account
  2. Click on your name at the top of the browser window
  3. Select 'Repair tools' under Tool management
  4. Check the box(es) to select tool(s) you want and click the 'Repair' button
  5. Fill out the request form, delivery options, purchase order number and click 'Submit Order'. Shipping label(s) will be emailed to you – print, attach to box and ship

Hilti Fleet repair service

With Tool Fleet Management, all repair costs are covered, completed within three days, and delivered directly to your jobsite. Batteries, chargers and spare parts are also included. 

Requesting a loan tool

With Tool Fleet Management, you can request a loan tool during the repair process to help reduce downtime and delay. With loan tools, you don't need to have back up tools on stock.*

To request a loan tool for a Fleet tool repair, simply select "Request loan tool" during Step 1 of the online repair process.

*Some exclusions apply

What is Repair Cost Limit?

Repair Cost Limit is a Hilti service that can help provide cost predictability for customers by limiting repair costs of purchased tools up to 40% of the cost of a new tool. This allows customers to better predict repair costs to help manage their bottom line.

Tools that are eligible for Repair Cost Limit

Repair Cost Limit is a Hilti service that can help provide cost predictability for customers by limiting repair costs of purchased tools up to 40% of the cost of a new tool. This allows customers to better predict repair costs to help manage their bottom line.

 

Repair Terms and Conditions 

1) No Cost Coverage: Some exceptions apply. The no cost coverage period for POL 15 01, TE 1 02, TE 30-AVR, POL 15 01, TE 1 02, TE 30-AVR 02, TE 50 02, TE 50-AVR 02, TE 50-AVR 03, TE 500 01, TE 800 01, SD 2500 02, SD 5000 01, ST 1800 01, ST 2500 01, UD 16 01, UD 30 01, UH 700 01 and DX 2 01 tools is 1 year.  

Please note that damage due to abuse or use not in accordance with the tool operator’s manual are not covered and are charged. The following consumable items are excluded from the no cost coverage period and repair or replacement of those items shall be at customer’s expense: Jaws, pusher, nose for RT 6-A22 01,DX - Piston - Stopper -Buffer, WFE/WFO - Sanding plate, AG 115-8D 03 and AG 115-8S 03, UD 4 01, Breakers - (Detachable Cords and other accessories), Combi Hammers- (Detachable Cords and other accessories),TE DRS-4-A 01,TE DRS-6-As, TE DRS-BK 01, VC 20/40/60, Filters, DSH 700 02, DSH 900 02, DSH-FSC 01, Distance Measuring - Service certificate, Multidirectional laser- Service certificate, Rotation Laser- Service certificate, Optical Tools- Service certificate, Detection Tools- Service certificate and PL MG- Service certificate.  

2) 3 -Day Repair Period: While Hilti will aim to get your tools back to you within the stated 3-day period, turnaround times are not guaranteed and any claims in case of longer repair periods are excluded. Hilti is not liable for any damages or losses caused by later delivery of the repaired tool.  

 “3-days or free” offer is only available until further notice and can be stopped by Hilti at any time. 3-day turnaround time does not apply in case of force majeure events. 

3) Insert Warranties: free replacement product is the customer’s exclusive remedy. Any further claims under the stated Insert Warranties are excluded and Hilti is not liable for any other damages or losses. Customer’s mandatory statutory warranty rights in case of product defects remain unaffected. Hilti may at its sole discretion and without admission of liability choose to offer a free replacement of diamond inserts even if damages were not caused by defects in materials or workmanship.  

4) 20-year Free-of-Defect Warranty: It is at Hilti’s sole discretion whether to repair or replace the tool or refund the tool purchase price if spare parts are unavailable. Customer’s mandatory statutory warranty rights in case of product defects remain unaffected. 

 

 

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